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Our Commitment to Customers

In all our promotional activities, we will be fair and reasonable in highlighting the salient features of the schemes marketed by us. Misleading or unfair highlighting of any aspect of any scheme/service marketed by the Bank leading to unfair practice shall not be resorted to by the Bank.

In commemorating the 50th Year of Independence of India, the Bank released a booklet entitled " Our Commitment to Customers " incorporating the Citizen's Charter on services provided by the Bank.

In our continuing endeavour to serve our customers better, we have considerably extended the business hours for public transaction at the branches on all week-days. We have also introduced a number of NO HOLIDAY branches. These branches are open all 365 days a year. Besides, several of our branches have Express DD Counter from where Demand Drafts can be purchased without any waiting time.

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